Frequently Asked Questions
Everything you need to know about your crystal jewelry journey.
Are your crystals and gemstones authentic?
Yes, all our crystals and gemstones are 100% natural and ethically sourced. Each piece is hand-selected and inspected for quality and energetic integrity before being set into our jewelry.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. International orders can take between 10-21 business days depending on the destination and customs processing.
Do you offer a return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in their original, unworn condition.
How should I care for my crystal jewelry?
To maintain the beauty of your pieces, avoid contact with harsh chemicals, perfumes, and prolonged exposure to water. We recommend cleaning with a soft, dry microfiber cloth and storing in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.